i have been away for a while. But yet another senseless attack on customers /clients/patients has been looming large in my mind.

i have purchased a number of items at stores and on-line recently while simultaneously going to a bunch of medical appointments (the price and bane of this old man aging). Almost every one of these has produced a request for me to fill out a “feedback” form (they used to call them customer feedback forms). i could have spent the bulk of my days filling in numbers, describing my experience in several ways.

This hacks me off. if i want to give a business (and they are all businesses now because money is involved) feedback, i will do it vocally, my own email, or a letter. It will not contain endless charts for selecting numbers from 1-10 or 1-5 or whatever. i will let them know if there was something or someone i especially liked or or something or someone i thought could be improved. A stronger description might be used for a super star or, on the other end, a employee that was awful. The reason would be included.

i now delete any such requests. You don’t want me in your data bank. And i don’t want to be there.