Once upon a time in the Southwest corner, i facilitated customer service training. It was fun. i think i might have made a little bit of an impact on creating satisfied customers for the firm who used my program. It was one of those times i could feel the click in the eyes go on when my trainees realized what customer service meant.
i’ve seen little of that kind of customer service since then and that was in the mid-90’s. In fact, it seems to be dwindling. Sean of the South’s experience is oh so familiar. And it’s worse, far worse, with “chats” and most, but not all, phone calls for customer service aren’t a great deal better because.
Thanks, Sean. You made me laugh and accept i’m not alone: